Refund Policy

This policy explains when Irezumi Ink offers refunds, replacements, or store credit. Nothing in this policy limits your rights under the Australian Consumer Law.

Approved refunds

We will issue a refund when:

An item is faulty, damaged, or materially not as described
We cancel your order before production begins
We cannot fulfil your order and no suitable replacement is available

Refund method & timing

Approved refunds are returned to your original payment method in AUD. If you paid in another currency, your bank or payment provider determines the converted amount shown on your statement.

Refunds are usually processed within 5–10 business days after approval. Your bank may take additional time to post the credit.

Partial refunds

We may offer a partial refund where only part of an order is affected, or where a minor issue can be fairly resolved without a full return.

Shipping costs

Original shipping fees are non-refundable except where the return is due to our error or a faulty product. Return shipping costs are your responsibility unless we provide a prepaid label.

How to request a refund

Email [email protected] with your order number and reason for the request. We aim to respond within 2 business days.

Last updated: June 2026